We received these photos from a woman who had bamboo flooring installed in her home. The pictures speak for themselves:
How did this happen? Bamboo flooring is supposed to be as durable as hardwood, right? Clearly not. Several posts have addressed the myth of bamboo’s durability, and these pictures are proof.
Within a few months of installing our Mohawk solid bamboo flooring, the boards began to “cup.” The dealer claims we did not have enough humidity in our home which is a lie. We filed a claim. After several weeks, a company representative came and did some tests. To date, it has been 2 months and we still do not have any satisfaction. I would never buy from Mohawk and certainly not this product! And our floor scratched too. So much for an extremely hard surface.
horizonal bamboo is very soft. Next time buy stranded
What is stranded bamboo and what is horizontal bamboo? I don’t know the difference.
I look forward to finding out the difference and becoming a more knowldgable consumer
Regards Andy
See this article: http://bambooflooringreviews.org/?p=81
Horizontal bamboo flooring would fall under the Solid Bamboo Flooring heading.
NO ONE should buy stranded bamboo flooring from Mohawk. We have been trying for over a year to have Mohawk Industries accept responsibility for this flooring which the included instructions that stated it could be placed over radiant heat and then we were told by a MOHAWK INSPECTOR that this flooring should never have been sold to us for this application after which he brought forth another instruction manual which said it was not to be placed over radiant heat, but that is not what our installation booklet says. Mohawk is saying it is an installation issue but that is not what the Mohawk Inspector says. The floor is buckling, separating, cupping, splintering, and is a tripping hazard. We were in contact with Mohawk within weeks of installation (for that is how quickly the problems began) with our concerns about the flooring and Mohawk did nothing and in every correspondence they replied that it is not their responsibility. My husband is confined to a wheelchair and it is a problem for him. What a lousy and uncaring company; it is not at all what we expected from a noted company.
An update: Misty Young, paralegal at Mohawk, promised that her boss would get back to us
by the end of December about resolving this situation. Well, it is January 2013 and we have not heard from him–guess he just could not be bothered. Jim’s wheelchair is having trouble turning in some areas because the flooring is degrading and this is a safety problem and unacceptable. We will be taking the next step to get this situation resolved. Never have I dealt with such an uncaring and insenstive “reputable” company.
doesn’t matter whether the Mohawk Strand Bamboo is installed over radiant heat or not. the product is junk and Mohawk DOES NOT honor their warranty on it. we had 2000sf installed in our new construction home, within 1 month the floor was showing strange splits in boards, raised edges, and gaps. Mohawks’s flooring inspector blamed the installer. the floor has continued to split and gap with over 80 places across the floor, some splits as long as 5 inches. http://www.floorbymohawk.com
we had 2 separate certified flooring inspect the floor a few months apart. both agreed that the product is faulty. the surface scratches mentioned on ALL forums or review sites of this product are also everywhere on our floor, they are white lines, you can’t feel with your finger but apparently a flaw in the finish. you will get nowhere with Mohawk. they are a horrible company that does NOT stand behind their product at all. The internet is FULL of cases just like ours with no response from Mohawk.
Awful…have had the same issues…wish I would have saved money…scratches, splinters, and separates. Such a waste of money.
Thanks for the advice. I’m in the process of building a home. Was seriously considering bamboo throughout my home but now I’m not so sure. Thanks for your posts.
I was also thinking of bamboo flooring during renovating my home. I will look into it further but will definitely NOT be usong Mowhawk!